Privacy Policy
How Adiva Decor collects, uses, and protects your information.
Adiva Decor (“we”, “us”, “our”) operates adivadecor.com. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect and how we use it.
Information we collect
- Order details: your name, shipping address, email, and phone number when you place an order.
- Custom order details: photos, names, logos, or text you share for personalised pieces.
- Payment information: processed securely by our payment partner Razorpay. We do not store your card or UPI details on our servers.
- Usage data: basic analytics (pages visited, device type) via cookies to improve the store.
How we use your information
- To process, pack, and deliver your orders.
- To send order updates and respond to your questions (via WhatsApp, email, or phone).
- To craft your custom and personalised pieces accurately.
- To improve our products, website, and customer experience.
Sharing your information
We only share what’s necessary to fulfil your order:
- Payment partner (Razorpay) to process payments securely.
- Courier & logistics partners to deliver your order and provide tracking.
We never sell your personal information to third parties.
Cookies
We use cookies to keep your cart working, remember preferences, and understand how the store is used. You can disable cookies in your browser, though some features may not work as well.
Data security
We take reasonable measures to protect your information. Payment data is handled entirely by PCI-compliant gateways and never touches our servers.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We’ll respond promptly.